Policy

Orders are shipped or locally delivered within 7 business days of the order date.

Local deliveries are a flat rate of $5.00 CAD per order. The delivery route is from Halfmoon Bay, BC (up to the end of Redrooffs Road) to Gibsons, BC (up to the end of North Road). We do not deliver to Langdale, BC or past Redrooffs Road in Halfmoon Bay. Orders received outside of the delivery route will be cancelled and refunded.

Receipts are emailed directly to the e-mail address provided, and are not included with your order.

Shipping & Handling

Shipping is available across Canada.

We charge a flat rate of $15.00 CAD per order, within British Columbia.

We charge a flat rate of $20.00 per order, outside of British Columbia.

Courier

We ship through Canada Post. Click the link for more information about the courier.

Please note we are not accountable for shipping timelines provided by the courier.

Tracking

Once tracking information is available, it is the customers responsibility to track the package and ensure they are home to receive it or make alternative arrangements with the courier.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided on the order.

Upon inquiry, we will confirm delivery to the address provided, date of delivery, and tracking information for the customer to investigate further.

Returns

Exchanges are not available due to the nature of the product.

Refunds considered for product defeat within 14 days of the delivery date. Photographic proof of issue required. Shipping costs are non-refundable.

All sale or discounted items are final sale. Sale prices are only valid during the sale period. We will not refund the difference for orders made prior to the sale period or honour the price once the sale period has ended.